Frequently asked questions
Find answers to common questions about our products and services
Yes, our gazebos are designed for all-season use. They can reduce up to 99% of harmful sunlight on sunny days, withstand heavy rain and wind up to 46 MPH on rainy days, and handle heavy snow loads up to 1800 lbs on snowy days. Their durable, weather-resistant materials and reinforced frames ensure reliable performance year-round.
All Williams Furniture gazebos come with a 1 year limited manufacturer warranty, covering frame and roof components. Please refer to the product page or contact our store for full warranty details specific to each model.
The number of boxes depends on the gazebo’s size and type, typically ranging from 1 to 7 boxes. For details about box weight or dimensions, you can email us at landscapewlm@gmail.com
or use our chat box. Our team usually responds within 15 minutes.
Yes, all our gazebos are on display at our showroom located at 8242 Yonge St, Thornhill, ON. Customers can visit to view the products in person, place orders, or pick up their purchases directly.
Yes, delivery and professional installation are available, but installation services are limited to the GTA area. For availability, please contact us directly.
For delivery outside the GTA, orders are shipped within 3 business days, and delivery times depend on the carrier. Once shipped, you will receive a tracking number via email.
The entire installation requires at least 2 people to ensure safety and stability. Make sure all parts are properly clicked or screwed following the instructions to maintain water resistance and structural sturdiness. For any installation issues or questions, our team is happy to assist.
